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Defect Agent Feature Tour - Enhancement Suggestion Tracking

Users are the best source of suggestions for software improvements. Technical support or help desk staff interact directly with users, collect product enhancement suggestions, and report them using Defect Agent. When the time comes to choose enhancements for inclusion in a new version, the information is readily available in Defect Agent.

Record software enhancement suggestions in the same way defects are recorded.
Accumulate suggestions to be reviewed for addition to the next software release.

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