Defect Agent Feature Tour - Defect Tracking

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Defect Agent Feature Tour - Defect Tracking

When more than one person in a technical organization has responsibility for technical support, software development, testing and documentation, communication is a challenge. How do developers know when a software problem is found? How do support representatives know when a problem has been resolved? How does a documentation specialist know when a software change requires an update to the user manual or help?

Defect Agent provides a medium of communication between all members of a product's technical staff and keeps the work moving. Every issue has one responsible individual at all times. Problems and suggestions can't be ignored or delayed without the team leader's knowledge.

Enter the details of the defect and document the steps necessary to recreate the error.
Additional tabs in this window are used by quality assurance testers to document verification
of the defect, by developers to document the software changes necessary to correct the defect,
and to record information that will be printed in a Version History report.

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