Defect Agent Product Features

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Defect Agent Product Features

Defect Agent is a powerful, get-to-the-point defect tracking system for software development teams.

Report software defects

Information flow between software technical support and development teams is crucial to build and maintain a professional-class application. Technical support representatives have a direct connection to all types of customers, your best source for defect reports. Issue reports are entered in Defect Agent for review and correction by developers. Everyone in the communication chain stays informed every step of the way.

Track progress of defect resolution

Reporting a defect is only the first step. Defect Agent tracks every defect through the entire resolution cycle. A team member is assigned to and is responsible for every issue at every point. Individual responsibility means that problems do not go unnoticed, ensuring the fastest resolution possible.

Track requests for feature enhancements

Defect Agent acts as your central repository for collection of feature enhancement suggestions. Each enhancement suggestion is properly categorized, facilitating rapid review when selecting features for inclusion in a new release.

Tools to make a team lead's job easier

Defect Agent includes features specifically intended for a development team lead or department manager to help:

Plan a software release
Organize a task list for each team member – Developers, QA technicians and documentation specialists
Ensure that issues don't get lost – Every item for every application is owned by someone from the moment it's entered
Assign work and prioritize tasks
Facilitate rapid communication
Track every change or update made to every record

Handles multiple products

Defect Agent is intended for use in a multiple-product or multiple-project development group. Issues and suggestions are completely separated my product or project.

Define as many products/projects as necessary to support all activities of a development team
Confidential projects may be kept confidential
Group defects/issues by product with operation-specific subgroups

Five security levels control information flow and which tools are available to each user

Limit access to information on confidential projects
Technical support agents can enter and view the status of every software issue but have no access to development-specific information or controls

Encourage communication between development and support teams

An unreported problem is an unresolved problem. Make certain everyone in your organization has the tools to communicate a problem!

Document data table definitions

Defect Agent includes a database documentor tool to assist in the design phase of all types of application software. Use the database documentor to:

Define field name, type, length and description
Print data file definitions
Use similar data definitions for multiple products

Special features for users of Borland Delphi and Advantage Database

Creates Delphi source code for data table definitions
Source code may be used directly for Advantage Database or easily changed for use with other databases

Version history

Every software change is completely documented and may be included in published version history
Information for version history may be copied from developer notes for each issue or entered separately and polished for public release

Use Defect Agent to track every issue from discovery to update release!

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